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otrs - The Open Ticket Request System
OTRS is an Open source Ticket Request System (also well known as trouble ticket
system) with many features to manage customer telephone calls and e-mails. The
system is built to allow your support, sales, pre-sales, billing, internal IT,
helpdesk, etc. department to react quickly to inbound inquiries.
Packages
| Name |
Version |
Release |
Type |
Size |
Built |
| otrs |
2.0.4 |
3.fc4 |
noarch |
17.03 MiB |
Thu Mar 30 00:24:44 2006 |
Changelog
- * Wed Mar 22 17:00:00 2006 Mike McGrath <imlinux{%}gmail{*}com> 2.0.4-3
- Removed bogus req's and perl provides
- Removed a number of perl packages that are provided by Fedora
- Now using /var/www/otrs/ macro
- Created an otrs.httpd.conf source
- Changed permissions for otrs/var/httpd
- * Wed Mar 8 17:00:00 2006 Mike McGrath <imlinux{%}gmail{*}com> 2.0.4-2
- Major updates in permissions
- Removed perl perl-DBI perl-DBD-MySQL and perl-URI from requires
- Changed requires to /usr/sbin/sendmail
- Updated Pre to check for udpate conditions
- Removed Requires(postun)
- Removed MaxRequestsPerChild from http config
- Added RELEASE file to ~otrs. It's required there.
- * Wed Feb 1 17:00:00 2006 Mike McGrath <imlinux{%}gmail{*}com> 2.0.4-1
- Fedora friendly spec file